Terms and Conditions


Terms and conditions: 

1-Welcomes your visit to this site and we are pleased to provide all information and services on this server.

2-The following are the legal restrictions and restrictions on all visitors of this site.

3-Your access to the website indicates your knowledge of these terms and conditions and full approval to ensure that you are committed to the terms and conditions of try.

4-When you register on the site, you must provide the site with some information to complete the registration process and include a password, when accepting your application, you will be a member of the site.

5-the site gives the client a non-convertible or canceled license to use the site under the specific terms and conditions.

6-The purpose of this license is to buy personal items sold on the website or browse the website at the prices or specifications of our products.

7-Any violation of these terms and conditions will result in the removal of the license granted in this paragraph without notice.

8-the company is committed to keeping all data related to all registered customers on the website and does not provide any information about your account except name, phone number and address if you make any purchase.

9-Any illegal use or clone of information, services, materials and property rights listed on this site

And not authorized in any way that goes against public order, public morals or intellectual property rights

the company is not responsible for any loss or damage caused directly or directly by the use of this site, including special, accidental or accidental loss or damage, including loss or damage caused in any way, including Without restrictions, caused by any defect, lack, error, or lack of precision in this site or any services, materials or as a result of the absence of this site or any part of the services or materials.

10-If you are concerned about your data, you have the right to request access to the personal data that we carry on you or previously sent to us, and you have the right to ask us to correct any errors in your personal data and this is free.

11-In Case of a violation of these laws, the legal team in try will deal with the client and activate his account and prevent him from making any applications on the site including the rights of the company to take the necessary legal procedures to preserve the right.

12-We can immediately and without notice to edit or delete any of these terms and conditions or cancel any of your rights granted under the terms and conditions.

13-If you are not satisfied with this website or any of the terms, conditions, regulations, policies, guidelines or practices of try company in how to manage the site, the only action you have to take is to stop using the site.


Sales and Privacy 

We respect your privacy!

Grouhy deals carefully with respect of your privacy on the Internet and seeks to achieve this.

Grouhy is trying to deal with your information that we receive on the Internet very carefully under any circumstances and ensuring that the information you send is used and disclosed only for the intended purposes and means thereto.

Such that, all the information collected on this site will remain confidential and will not be sold or rented!

Any provided information will be preserved with the greatest care and will not be used in any way against your approval.


Data on the site

  1. Despite our efforts to ensure accuracy, comprehensiveness and recentness of the stated information on our website, in some cases, the information of one of the products may comprise inaccurate or incomplete data, including data related to the product price or availability.
  2. We do not offer any guarantees that the stated information on our website is free of mistakes, or complete or recently updated.


Accepted Payment Methods in Egyptian Pound (EGP):

  1. Cash On Delivery.
  2. Instant online payment on Grouhy website via VISA.



  1. The available products’ prices and quantities are subject to change without prior notice.
  2. Prices on the site are those appear in EGP.
  3. Promotions, updates and special offers are subject to change without prior notice.
  4. GROUHY reserves the right to inscribe any client in the black list and/or refuse any order without giving reasons.
  5. The laws of the Arab Republic of Egypt shall be applicable on all the transactions and special actions done on our website, and all the disputes shall be settled by the Egyptian courts.


Products’ delivery and delivering thereof at home

  1. Home delivery is presently only available to residents of the Cairo, Giza and Qaliubiya Governorate.
  2. Soon, we will be able to expand our deliver service to other governorates within Egypt.
  3. After your order is made, your product/products will arrive at your door within 1 to 2 business days.
  4. We are not able to make deliveries on weekends, so all deliveries will arrive to your home on a weekday which is from Sunday to Thursday.
  5. Products cannot be shipped to an incomplete address or to an address different from the one assigned on the purchase order.
  6. In case of refusing to receive the product for any reason other than a mistake in the sent order, the client shall agree to pay an administrative fee of 2.3% of the amount which is paid online on the Grouhy website.
  7. When the delivery is made, please sign the purchase receipt to confirm that the delivery box or boxes have no defects .


Refund Policy

  1. In case of being fully unsatisfied with a product you have bought, Grouhy shall be pleased to pay you back only the value of the product you bought excluding the administrative fees 2.3% (in case of online payments only) – as its discretion – within 14 working days from the date of the refund request.
  2. Cases and packaging materials must be in its original condition, and you should not have used the product, or opened the case thereof.
  3. All orders of the products shipped by fault / errors in the bills shall be submitted within 1 day from the delivery date.
  4. All products shall be refunded in full in its original boxes, packages or cases, provided that it shall be accompanied with all the original parts / documents, if the product is not refunded with its package or case, or in case of missing any other part or document, the product shall not be accepted as a refund.
  5. Shipping costs of all the products refunded in advance shall be paid; the client shall be responsible for all shipping costs.



  1. Warrantee conditions shall not be applied on the defects resulted from misuse or the maintenance outside the company, or the defects resulted from actions or modifications carried out by a third party who is not authorized to carry out such acts or amendments, or on any damage caused by the customer, whether casually or deliberately.
  2. In case of removing the warranty sticker, the warranty shall be void.
  3. As the customer accepts the bill, the customer shall declare his acceptance that all the parts are in good condition and that he accepts all the warranty conditions stipulated above.


Information we collect online:

    1. The required information to purchase a product: when you buy a product, we ask you about your name, address, phone number, your e-mail address and any other necessary information to complete and trace your order.
    2. The required information to create an account: you can create an account on Grouhy.com at anytime by submitting your e-mail address and specifying a unique password to access the website.
    3. It is not necessary to create an account to be able to visit our website.
    4. Creating an account allows you to save specific data related to bills issuance in order to trace your orders and to specify preferences of submitting orders.
    5. You can change the saved information at any time.