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At Grouhy, your satisfaction is our top priority. Thatβs why weβve designed a fast, free, and reliable delivery experience β plus a hassle-free return policy β so you can shop with full confidence.
We offer completely free delivery on all products, regardless of size or order value.
π Delivery Time: Within 3β5 business days
ποΈ Coverage: Available in Cairo & Giza only
π§βοΈ Delivered to your building entrance by our dedicated drivers
π² You'll receive an SMS or call to confirm delivery time
Note: Free delivery may not be available in remote areas or locations that are difficult to access by vehicle.
Time-Saving: No need to visit stores or carry heavy appliances
Cost-Efficient: Enjoy free shipping on every order
Reliable: Orders are delivered by trusted drivers with real-time updates
Comfortable: Track your shipment and know exactly when to expect it
Browse our website and select the products you need
Add items to your cart and proceed to checkout
Choose your preferred payment method
Sit back and enjoy free delivery right to your door
For inquiries, reach us via the customer service hotline: 19265
Changed your mind? No worries β our return process is simple and customer-friendly.
Within 14 days from the delivery date.
Product must be unused and in original condition
Include all labels and packaging
Provide proof of purchase (receipt or order confirmation)
Start your return online through our website
Or call 19265 for support
We'll send you a free return label for easy pickup
Once we receive and inspect your item, weβll notify you of the result
If approved, your refund will be issued
Shipping fees are non-refundable unless the return is due to damage or error
Want to replace your item?
Items must be in new, unused condition
Contact us on 19265 with your proof of purchase
Exchange for another product is quick and easy
Received a damaged or incorrect product?
Inspect your order as soon as you receive it
If thereβs an issue, call us immediately
We'll work to resolve it as quickly as possible
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Enter your email below or contact us for assistance anytime.