🚚 Grouhy Shipping & Return Policy

At Grouhy, your satisfaction is our top priority. That’s why we’ve designed a fast, free, and reliable delivery experience — plus a hassle-free return policy — so you can shop with full confidence.

✅ Free & Fast Delivery in Cairo and Giza

We offer completely free delivery on all products, regardless of size or order value.

• 🚀 Delivery Time: Within 3–5 business days

• 🏙️ Coverage: Available in Cairo & Giza only

• 🧍♂️ Delivered to your building entrance by our dedicated drivers

• 📲 You'll receive an SMS or call to confirm delivery time

Note: Free delivery may not be available in remote areas or locations that are difficult to access by vehicle.

💬 Why Choose Grouhy’s Delivery?

• Time-Saving: No need to visit stores or carry heavy appliances

• Cost-Efficient: Enjoy free shipping on every order

• Reliable: Orders are delivered by trusted drivers with real-time updates

• Comfortable: Track your shipment and know exactly when to expect it

🛒 How to Order with Free Delivery

1. Browse our website and select the products you need

2. Add items to your cart and proceed to checkout

3. Choose your preferred payment method

4. Sit back and enjoy free delivery right to your door

For inquiries, reach us via the customer service hotline: 19265

🔁 Flexible Return Policy (14 Days)

Changed your mind? No worries — our return process is simple and customer-friendly.

📅 Return Window:

Within 14 days from the delivery date.

✅ Return Conditions:

• Product must be unused and in original condition

• Include all labels and packaging

• Provide proof of purchase (receipt or order confirmation)

🔄 How to Return

• Start your return online through our website

• Or call 19265 for support

• We'll send you a free return label for easy pickup

💳 Refund Process

• Once we receive and inspect your item, we’ll notify you of the result

• If approved, your refund will be issued

• Shipping fees are non-refundable unless the return is due to damage or error

🔄 Exchanges

Want to replace your item?

• Items must be in new, unused condition

• Contact us on 19265 with your proof of purchase

• Exchange for another product is quick and easy

🛠️ Damages or Issues

Received a damaged or incorrect product?

• Inspect your order as soon as you receive it

• If there’s an issue, call us immediately

• We'll work to resolve it as quickly as possible

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